FIS Web Messaging Server is a Web Based application for providing messaging service for the Network and Systems Management.

The events from the Network Management Systems are pulled into FIS Web Messaging Server and depending on the rules specified in FIS Web Messaging Server, the service personnel gets to know of the event through any of the communication devices assigned to the personnel.

Web Messaging Server (WMS) …

FIS WMS is an IT service operations management system that enables enterprise IT managers to effectively link and manage their systems, capabilities, and processes to deliver higher quality service to their users at a lowermost.

It enables IT mangers to improve the service levels to users with increased visibility and proactive service management while containing costs with increased automation, and increased efficiencies in the end-to-end IT service management process.

Multiple, Disparate, Systems …

Today, most enterprises use multiple systems from multiple vendors in the IT service management process. End-to-end IT service management functions are not fully addressed by any one vendor.

Functions such, as event management, notification /alerts, messaging, and workflow management for each of these systems need to handle by the IT staff. If and when offered by the system vendors, they are usually a subset of the required capabilities, are rudimentary in nature, only handle that particular system and are not scalable.

Also they each use their own mechanism and interfaces for providing such functions. For example to provide alerts on critical events, you would need to develop a mechanism for collecting the events from the systems, processing it based on business rules and providing a notification. Imagine having to do this once each for your system management, network management, application management and help desk functions. Quickly the task becomes overwhelming.

WMS Bridges The Gap …

WMS is a unique product that focuses on enhancing and bridging existing systems to bring about end-to-end IT service operations management. As depicted in the figure, WMS captures data from the various systems and applications such as Tivoli, Open view and Remedy, and centralizes and consolidates the event management process and affected downstream functions to provide end-to-end IT service management capabilities.

WMS ties together functions such as fault management, performance management, application management and Help Desk.

WMS improves IT service quality by …

Providing internal and external customers the right information at the right time

Decreasing mean-time to resolution for problems with accurate and timely notification on service-related events

Providing all stakeholders with visibility into service related issues and progress on resolution of these issues as it transcends organizations and staff

Providing proactive problem identification and resolution aided by service level views of systems

Providing for accountability of service related issues

Decreased IT Operations Costs …

WMS decreases operations costs by:

Enhancing and bridging existing systems and processes

Centralization and consolidation of the service operations, functions, automation of end-to-end service management enabling cost reduction

Optimized messaging - decreasing message traffic over network and staff time sorting through non-critical messages

Reducing the need to write scripts and programs thus reducing staff training costs and overall resources required to manage the process.

WMS Platform

WMS platform architecture consists of four key components:

Operations Server:

The Operations Server includes the following components:

Event Manager

Rules Engine

Maintenance Manager

Policy Engine

Asset Manager

Operations Console

Messaging Server:

Includes the User Manager, Scheduling Manager and Deliver Engine

Enhanced Services:

Includes the Knowledge Base, Service Level, and Task Management components

Application Adapters:

WMS provides adapters for many applications off-the-shelf including: Tivoli, HP OVO, Remedy, Peoplesoft*, Siebel*, and SAP*.