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FIS Technology |
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FIS
Technology is a smarter,
nimbler, resourceful, flexible,
speedier and highly pervasive
framework which can be applied
in a variety of service
and service based industries.
Service is the fastest growing
sector in the economy. Corporate
strategists in search of
profitability, customer
retention, growth and competitive
edge look forward to service
as the thrust area. However,
when it comes to improvements
in resource planning or
six sigma initiative or
activity based costing,
only the manufacturing sector
has been receiving the prime
attention till recently.
The top managements did
not feel the urgency for
saving the last cent or
serving the last mile in
the service sector. It may
be because the service sector
was still providing a comfortable
return on investments or
it may be simply because
of the "fear of the
unknown ". The improvements
in manufacturing sector
are process-centric. Most
line managers are adept
in handling resource planning
and supply chain management.
On the other hand, service
process automation needs
to be highly device centric.
The plethora of devices,
associated protocols and
the challenges involved
in developing a suitable
architecture in collecting
events and collaborating
the processes keep many
in the bay.
Can
service sector continue
in the old fashion?
No longer, if one looks
at the stiff penalties imposed
in service level agreements
for violations; if one looks
at the uptime linked pricing
of services; more and more
customers demand tougher
service level agreements
from the equipment makers.
They are willing to pay
a premium for the right
quality of service, as they
weigh the cost of outages
of such equipments and the
cost of long-term ownership.
More and more equipment
vendors are responding to
the market, thus providing
"branded services"
and "packaged service
products" to specific
needs
of the customers and gear
themselves up to meet the
challenges of risks due
to failures.
As never before, there is
a need for automation in
the service industry. The
tracking of events, translation
of events into instant messages,
identifying mean time to
acknowledge, measuring mean
time to resolve, recognizing
fault patterns and trends,
enforcing service level
penalties, handling highly
complex SLA based billing,
resource allocation for
maximizing SLA revenues
net of penalties, setting
up policies for man machine
interfaces, facilitating
machine to machine commands,
managing changes, managing
assets and asset parts,
tackling software resource
performance requirements
, creating knowledge base
and the whole gamut of service
process do involve expertise
in converging technologies
and considerable domain
experience.
FIS Technology is an all-pervasive
backbone technology developed
by experts involved in extremely
sophisticated and extensively
complex environments to
answer the needs of the
service industry.
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