FIS
has designed the collaborative
engine as a robust and active
element in its E Brilliance
framework with distinctive
layers. Devices and software
applications, even though
separated by cubicles, brick
and mortar walls, firewalls
or may be by sea form the
core of a service organization.
The events emanating from
these devices and applications
affect other group of devices
or users in a particular
way and the collaborative
engine captures these events
and notify .
The event traps can take
many forms depending upon
the generation of devices.
It could be the most standardized
SNMP events or just SMTP
events or events of native
protocols.
Policy Manager translates
business imperatives into
a well-defined actionable
scheme. These may be applied
for a device and or device
groups connected with
wire or without. Policies
link individuals and groups
of individuals to devices
and device groups. In
essence these policies
transform service level
conditions or service
level objectives in an
organized way such that
responsibility for elements
in the work breakdown
structure of the service
organization can be classified,
prioritized and performed.
Change Manager defines
exceptions and the way
in which such exceptions
could be handled.
The service levels conditions
are translated in the
contract manager which
break down the contract
objectives into each of
such devices, updates
extension and modification
of contract conditions.
Service billing and credits
for SLA violations are
captured and handled here.
Rules Engine is the brain
of collaborative engine
handling threshold limits
and action triggers for
notifications, execution
of commands, generation
of another event, updating
of status, messaging,
message escalations and
acknowledgements.
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