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Aerospace is one of the
toughest market places in
the world. The technology
is matured; the competition
is too close; and the competitors
are by far few. The customers
are extremely demanding;
demand is fluctuating year
after year. With innovative
financial products, multi
year service contracts,
extension of global servicing
capabilities and inclusion
of maintenance providers
as joint venture partners
each player in the industry
is vying with each other
to gain leadership by differentiating
through service offerings.
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Even
the servicing of competitors'
equipments is a part of
such competitive strategy.
The customers, on the other
hand, are, no longer prepared
to accept revenue losses
because of outages in overhauls.
Service Level Agreements
stipulate that the pricing
of maintenance services
will be on "power by
the hour " basis, meaning
that the airline industry
will pay for maintenance
based upon the hours the
engines are on the wing
instead of fixed rate per
service event termed as
long or short overhauls.
Survival is the business
of the mightiest in information
technology; and of those
who can keep the meantime
between long overhauls longer
and short overhauls effective.
It is a pretty challenging
task indeed considering
the complexity involved
in measuring the engine
health parameters through
a wide spectrum of controllers
tied up with a variety of
protocols, necessity to
sieve online voluminous
junks of zeros and ones
and adding intelligence
to it , managing changes
in spares industry , adding
ability to procure or produce
parts in short lead-time
and mobilizing knowledge
resources and specialty
tools across the continents.
With the help of vintage
of experience in business
knowledge and expertise
in technology, FIS has developed
solutions to efficiently
direct the service processes
taking full advantage of
future-based technologies
available on the desk. Rendering
information anytime, anywhere
and to anybody, FIS eB framework
is a service enterprise
solution working across
the geographies across the
time zones and exploiting
the full potential of such
information to deliver exactly
what the customer expects
and enhance precisely what
the stakeholders wish.
The FIS's solutions are
not tools for mere productivity
gain but are aimed at growing
both top line and bottom
line of service enterprises.
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