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FIS SOM is an IT service operations
management system that enables enterprise
IT managers to effectively link and
manage their systems, capabilities,
and processes to deliver higher quality
service to their users at a lower
cost.
It enables IT mangers to improve the
service levels to users with increased
visibility and proactive service management
while containing costs with increased
automation, and increased efficiencies
in the end-to-end IT service management
process.
Multiple,
Disparate, Systems …
Today, most enterprises use multiple
systems from multiple vendors inthe
IT service management process. End-to-end
IT service management functions are
not fully addressed by any one vendor.
Functions such as event management,
notification/alerts, messaging and
workflow management for each of these
systems need to handled by the IT
staff. If and when offered by the
system vendors, they are usually a
subset of the required capabilities,
are rudimentary in nature, only handle
that particular system and are not
scalable. Also they each use their
own mechanism and interfaces for providing
such functions. For example to provide
alerts on critical events, you would
need to develop a mechanism for collecting
the events from the systems, processing
it based on business rules and providing
a notification. Imagine having to
do this once each for your system
management, network management, application
management and help desk functions.
Quickly the task becomes overwhelming.
SOM
Bridges The Gap …
SOM is a unique product that focuses
on enhancing and bridging existing
systems to bring about end-to-end
IT service operations management.
SOM captures data from the various
systems and applications such as Tivoli,
Openview and Remedy and centralizes
and consolidates the event management
process and affected downstream functions
to provide end-to-end IT service management
capabilities. SOM ties together functions
such as fault management, performance
management, application management
and Help Desk.
Key
capabilities of SOM include:
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Centralization and
consolidation of event management
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Managing the IT Service Management
workflow |
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Business rules and policy based
service management |
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Bi-directional messaging, notification,
and alerts |
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Remote System Management |
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Escalation handling |
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Asset management |
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Audit trails for service transactions
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Visibility into maintenance
activities and status |
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Enhanced
IT service quality :
SOM
improves IT service quality by:
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Decreasing mean
time to resolution for problems
with accurate and timely notification
on service-related events |
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Providing all stakeholders with
visibility Into service related
issues and progress on resolution
of these issues as it transcends
organizations and staff |
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Providing proactive problem
identification and resolution
aided by service level views of
systems |
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Enabling remote system management |
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Providing for accountability
of service related issues |
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Decreased
IT Operations Cost :
SOM
decreases IT operations cost by:
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Enhancing and bridging
existing systems and processes. |
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Centralization and consolidation
of the service operations functions. |
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Automation of end-to-end service
management enabling cost reduction. |
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Optimized messaging - decreasing
message traffic over network and
staff time sorting through non-critical
messages. |
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Unified methods and systems
for perfiorming service management
reducing staff training costs
and overall resources required
to manage the process. |
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Platforms/Technical
Requirements.
FIS WMS is built using J2EE technology
enabling the application to run on
multiple platforms
» Operating System |
 Solaris,
HP/UX, AIX and Windows 2000/NT |
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Web Server |
JavaWebserver,
Apache Tomcat 5.x |
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Database |
Oracle,MS
SQL Server |
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Browser |
Internet
Explorer 5.1, Netscape Navigator
4.7 |
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