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| FIS Technology is an all-pervasive
backbone technology developed by experts involved in extremely
sophisticated and extensively complex environments to
answer the needs of the service industry. |
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| Multiprotocol engine not only handles
simple protocols SMTP and SNMP with ease but also deals
with more complex device based, wireless and mobile data
communication protocols, which demand an exacting standard
of performance efficiency. |
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Information
Resource Manager |
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| Information Resource
Manager (IRM) of FIS Technology is an innovative, efficient
and effective way of translating data into information,
information into knowledge and knowledge into intelligence
for use by all those involved in service process cycle. |
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Collaborative
Engine |
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| Rules Engine is the
brain of collaborative engine handling threshold limits
and action triggers for notifications, execution of commands,
generation of another event, updating of status, messaging,
message escalations and acknowledgements. |
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Knowledge
Manager |
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| FIS Technology's Knowledge
Manager is a virtual journey back for the service personnel.
Knowledge Manager is capable of tracing every hurdle the
service worker has crossed, tracing exactly the conditions
prevailing thereon. |
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Unified
Messaging System |
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