FIS Technology's Knowledge Manager is a virtual journey back for the service personnel. Knowledge Manager is capable of tracing every hurdle the service worker has crossed, tracing exactly the conditions prevailing thereon.

When the service worker comes across a similar service issue the context based help desk props up to summarize the results of past resolutions in similar instances.

They can track back the versions of software or hardware and play back the appropriate solution alternatives the service worker can choose from.

If the parts manager wants to identify the equivalent parts for obsolete or renamed stock keeping units, the knowledge manager's part recognition module can do it for him. Whether it is a question of cannibalizing from the junked engines or fabricating a part no longer available, the knowledge manager's special module is capable of storing technical parameters or even the drawing which can be recalled.

Reports and charts are very comprehensive . These include root cause analysis of failures, trend of mean time to acknowledge alarms or meantime to resolve failures, analysis of time taken to resolve, availability percentage of individual devices or device groups, performance by the service worker or service group,message statistics and so many.

The Knowledge Manager, in short, helps to enforce the service level agreements comparing actual performance against committed parameters and the financial implications thereof.

It aids to implement a six sigma based methodology to define, measure, analyze, improve and control in such way that the process capability is consistently achieved as per the customer requirement.

It is so user friendly that each service person or group can create his or its own portfolio of help desk or chart view or a dashboard of performance.