FIS Technology is a smarter, nimbler, resourceful, flexible, speedier and highly pervasive framework, which can be applied in a variety of service and service, based industries.

Service is the fastest growing sector in the economy. Corporate strategists in search of profitability, customer retention, growth and competitive edge look forward to service as the thrust area. However when it comes to improvements in resource planning or six sigma initiative or activity based costing, only the manufacturing sector has been receiving the prime attention till recently.

The top managements did not feel the urgency for saving the last cent or serving the last mile in the service sector. It may be because the service sector was still providing a comfortable return on investments or it may be simply because of the "fear of the unknown ". The improvements in manufacturing sector are process-centric. Most line managers are adept in handling resource planning and supply chain management. On the other hand service process automation needs to be highly device centric. The plethora of devices, associated protocols and the challenges involved in developing a suitable architecture in collecting events and collaborating the processes keep many in the bay.

Can service sector still continue in the old fashion?

No longer, if one looks at the stiff penalties imposed in service level agreements for violations; if one looks at the uptime linked pricing of services; more and more customers demand tougher service level agreements from the equipment makers. They are willing to pay a premium for the right quality of service, as they weigh the cost of outages of such equipments and the cost of long-term ownership. More and more equipment vendors are responding to the market, thus providing "branded services" and "packaged service products" to specific needs of the customers and gear themselves up to meet the challenges of risks due to failures.

As never before, there is a need for automation in the service industry. The tracking of events, translation of events into instant messages, identifying mean time to acknowledge, measuring mean time to resolve, recognizing fault patterns and trends, enforcing service level penalties, handling highly complex SLA based billing, resource allocation for maximizing SLA revenues net of penalties, setting up policies for man machine interfaces, facilitating machine to machine commands, managing changes, managing assets and asset parts, tackling software resource performance requirements, creating knowledge base and the whole gamut of service process do involve expertise in converging technologies and considerable domain experience.

FIS Technology is an all-pervasive backbone technology developed by experts involved in extremely sophisticated and extensively complex environments to answer the needs of the service industry.