FIS has designed the collaborative engine as a robust and active element in its E Brilliance framework with distinctive layers.

Devices and software applications, even though separated by cubicles, brick and mortar walls, firewalls or may be by sea form the core of a service organization. The events emanating from these devices and applications affect other group of devices or users in a particular way and the collaborative engine captures these events and notify.

The event traps can take many forms depending upon the generation of devices. It could be the most standardized SNMP events or just SMTP events or events of native protocols.

Policy Manager translates business imperatives into a well-defined actionable scheme. These may be applied for a device and or device groups connected with wire or without.

Policies link individuals and groups of individuals to devices and device groups. In essence these policies transform service level conditions or service level objectives in an organized way such that responsibility for elements in the work breakdown structure of the service organization can be classified, prioritized and performed.

Change Manager defines exceptions and the way in which such exceptions could be handled.

The service levels conditions are translated in the contract manager, which break down the contract objectives into each of such devices, updates extension and modification of contract conditions.

Service billing and credits for SLA violations are captured and handled here.

Rules Engine is the brain of collaborative engine handling threshold limits and action triggers for notifications, execution of commands, generation of another event, updating of status, messaging, message escalations and acknowledgements.