Semiconductor Industry is the most volatile industry with exposure to frequent changes in technologies. Everything about it undergoes rapid change year after year; it appears that Moore' s Law is working not only for micro chips but its variations work on chip prices, chip making processes, wafer sizes, semiconductor equipments, even the way in which semiconductor service deals are made or anything remotely associated with the chip industry.

Under these circumstances, the semiconductor industries have to be one up in the market to serve the customers in the best possible manner. Total Services Solutions and Total Support Packages are the innovative instruments brought by the semiconductor equipment manufacturers who offer to produce the chips anywhere anytime as the changing supply and demand situation demands with minimum cost to the ultimate consumers.

This in turn means that efficient utilization of spares inventory, production capacity and logistics. The state of the art equipments control each of the processes in the semiconductor industry and sophisticated controllers and monitors monitor these parameters constantly. All these devices have to talk to each other in a common language and act in accordance with the needs of the business.

The enterprise as whole will act in harmony to deliver what the customer needs. In fraction of seconds business rules change, process capacities contract or expand, demand changes, availability of spares undergoes variation; all changes will have to work with a common objective of customer commitment and customer revenue maximization. And the whole thing is to be in tune with the global enterprise.

A software which can understand the multiple languages of machines, heterogeneous business applications and the common business objective is a primary need in such industry and it should be capable of working under changing rules and updated scenarios. It should be totally Internet enabled and is capable of handling a myriad of protocols, operating systems and communication devices.

The only thing common will be the parameters well defined by the customer by way of service level agreements or packages which is nothing but the translation of the customer's business objectives into legal conditions.

FIS technology framework is the best fit to serve the industry that obeys the Moore Law. Its robust rules engine provides the flexibility to redefine the business rules as often as one could and yet keeps track of the events and its impact on business processes. Its robust design serves to meet the ever-changing needs of global workplace where appliances talk with each other, keep themselves updated with the new devices, device based rules, user requirement and everything related to the service level enforcement. The system not only will have to handle appliances under the control of the enterprise but also keep track of subcontracted facilities.

Thus, FIS technology enables the industry to maximize its top line by keeping the billable value to the customer high, enables online billing and handles customer delivery acting upon the contracts in every way.