Finance industry is the most time sensitive and cost of delay in reaction to events or cost of outages of back office devices run into millions of dollars per hour. FIS technology helps banks and insurance companies to handle the messaging from an enterprise perspective and provides a common solution for all alerts and messages covering the entire range of back office equipments like security systems, ATMs, uninterrupted power systems, Heating Ventilation and Air Conditioning equipments in addition to the core business applications handling various processes and standard applications like foreign exchange and stock exchange information software.

Processing Messages

FIS Technology works across legacy applications to collect message-worthy data into a common platform for easy delivery. Whether it were a raw data or readily processed messages from business application `or simply a sensor detected information from devices, the data collection engine efficiently acquires them. Based on rules which can be defined and redefined by the users through user friendly front ends, instant messages reach the right person at the device of his choice for the time of the day. Through policy managers, the bank or the insurance company can determine who can have access to what message or the client or the employee can decide what message needs to get delivered when, thus avoiding the side effects of information overload. The unified messaging module ensures that the constituents receive the messages anywhere if they need or they can just receive an alert that they have received messages on certain subjects into their normal mail.

Benefits to the customer

The customer gets prompts on his overdue accounts whether it is credit card due or it is time for meeting margin requirements on brokerage transactions. Even when he is mobile he is able to get on his mobile or palm the daily summaries on the bank accounts. The customer is in a position to react immediately upon instantaneous changes in money market or foreign exchange fluctuations even as he is mobile. Such messages are tailor-made to his current portfolio or his current information needs chosen from self-configurable menus.

Benefits to the employees

The employees, whether he is a customer relationship manager who is updated with unusual changes in key customers accounts or the networking engineer who needs to know early when the UPS battery supporting a ATM unit is going down and fix the problems much before the disaster.

A common solution

FIS Technology replaces point solutions by individual applications or equipment vendors by a more enterprise based solution, which reduces the total cost of messaging and messaging devices. FIS Solution is a cohesive, rule based, policy determined, escalation enabled message delivery system for all the needs of urgent messages.

Service Billing

FIS technology can handle the billing of messaging services both for the outside customer and for the individuals or cost centers within the organization.

Reports and Charts

FIS Knowledge Manager provides detailed reports on various networked devices, analysis of problems in different groups of devices, grouped by vendor or grouped by class of devices for future decisions and complete statistics on messages volume and message delivery efficiency of different service providers.