Aerospace is one of the toughest market places in the world. The technology is matured; the competition is too close; and the competitors are by far few.

The customers are extremely demanding; demand is fluctuating year after year. With innovative financial products, multi year service contracts, extension of global servicing capabilities and inclusion of maintenance providers as joint venture partners each player in the industry is vying with each other to gain leadership by differentiating through service offerings. Even the servicing of competitors' equipments is a part of such competitive strategy.

The customers, on the other hand, are, no longer prepared to accept revenue losses as a result of outages in overhauls. Service Level Agreements stipulate that the pricing of maintenance services will be on "power by the hour" basis, meaning that the airline industry will pay for maintenance based upon the hours the engines are on the wing instead of fixed rate per service event termed as long or short overhauls. Survival is the business of the mightiest in information technology; and of those who can keep the meantime between long overhauls longer and short overhauls effective.

It is a pretty challenging task indeed considering the complexity involved in measuring the engine health parameters through a wide spectrum of controllers tied up with a variety of protocols, necessity to sieve online voluminous junks of zeros and ones and adding intelligence to it, managing changes in spares industry, adding ability to procure or produce parts in short lead-time and mobilizing knowledge resources and specialty tools across the continents.

With the help of vintage of experience in business knowledge and expertise in technology, FIS has developed solutions to efficiently direct the service processes taking full advantage of future-based technologies available on the desk. Rendering information anytime, anywhere and to anybody, FIS eB framework is a service enterprise solution working across the geographies across the time zones and exploiting the full potential of such information to deliver exactly what the customer expects and enhance precisely what the stakeholders wish.

The FIS 's solutions are not tools for mere productivity gain but are aimed at growing both top line and bottom line of service enterprises.